Policies

APPOINTMENT CONFIRMATION & CUSTOMER AVAILABILITY

Before arriving, the technician will attempt to contact the customer using the phone number provided at booking.

If the technician arrives and no one answers the phone or the door, the appointment will be considered forfeited.

•  The service call fee is non‑refundable.

•  Any prepaid service charges (diagnostics or repair labor) will be refunded.

This policy ensures technician safety, schedule integrity, and fairness to all customers.

CANCELLATION POLICY

Cancellations must be made at least 24 hours before the scheduled appointment time.

•  Cancellations made within the 24‑hour window are not eligible for a refund of the service call fee.

•  Prepaid service charges (diagnostics or repair labor) will be refunded if the cancellation is made before the 24 hour window.

This allows us to manage technician scheduling and provide availability for other customers.

SERVICE CALL FEE & BOOKING CHARGES

Happy Camper Care LLC requires all appointments to be booked and paid for in advance through HappyCamperCare.com.

Your booking total includes:

•  The service call fee (non‑refundable once booked)

•  Any diagnostic fees

•  Any pre‑approved service charges

This ensures your appointment is secured on our schedule and allows us to prepare parts, tools, and technician time.

PAYMENT AT THE TIME OF BOOKING

All services must be paid for at the time of booking. This includes:

•  Service call fee

•  Diagnostic fee

•  Any selected service packages

Additional repairs discovered during diagnostics will be quoted separately and must be approved before work begins.

REFUNDS WHEN SERVICES ARE NOT PERFORMED

If the technician determines that:

•  The site is unsafe

•  The RV is inaccessible

•  Conditions prevent safe or proper service

•  The customer is not present

•  The appointment is forfeited

Then:

•  The service call fee is non‑refundable

•  Any prepaid service charges (diagnostics or labor) will be refunded

This protects the technician’s time and travel while ensuring fairness to the customer.

REFUNDS WHEN HCCLLC DECLINES SERVICE

If Happy Camper Care LLC declines service for reasons not related to customer conditions, such as:

•  Scheduling conflicts

•  Technician emergencies

•  Internal operational issues

Then:

•  The service call fee and all prepaid service charges will be refunded in full

We believe in fairness and transparency in all business operations.

CUSTOMER PRESENCE REQUIRED 

A responsible adult must be present during:

•  Scheduling confirmation

•  Technician arrival

•  Diagnostic procedures

•  Service completion review

This ensures accurate communication, safety, and proper authorization for all work.

ACCESS & PARKING REQUIREMENTS

Customers must ensure:

•  Safe, legal parking space

•  Stable ground conditions

•  No obstructions or hazards

If access is unsafe or impossible, service may be refused or rescheduled.

ROADSIDE ASSISTANCE 

We do not provide roadside or emergency roadside repair services.

All services must be performed at a safe, stationary location.

SERVICE EXCLUSIONS    

· No engine, drivetrain, or chassis repairs.

· No towing or tire services.

· No structural rebuilds or collision repair.

· No tank removal.

CUSTOMER-SUPPLIED PARTS 

To ensure safety, compatibility, and warranty protection:

•  We do not install customer‑supplied parts.

•  All parts must be sourced through Happy Camper Care LLC.

This prevents installation of incorrect, unsafe, or incompatible components.

SELF-DIAGNOSIS 

We cannot work from customer self‑diagnosis or third‑party assumptions.

A certified technician must perform an independent diagnostic to ensure:

•  Accurate troubleshooting

•  Safe repair decisions

•  Proper documentation

ESTIMATES & DEPOSITS

•  Estimates are available upon request.

•  Deposits are required for all parts orders before parts are purchased.

•  Deposits are non‑refundable once parts are ordered.

STANDARD LABOR WARRANTY

Happy Camper Care LLC provides a 60‑day or 500‑mile labor warranty, whichever comes first.

PARTS WARRANTY

•  Manufacturer warranties may apply to parts.

•  Warranty coverage varies by manufacturer.

•  Customer‑supplied parts are not covered under any warranty.

SERVICE WARRANTY NON-TRANSFERABILITY

All warranties apply only to the original customer and service performed.

Warranties cannot be transferred to new owners or new locations.

TECHNICIAN SAFETY

Service may be paused, rescheduled, or refused due to:

•  Lightning

•  High winds

•  Unsafe terrain

•  Hazardous surroundings

•  Aggressive animals

•  Unstable RV leveling

Technician safety is non‑negotiable.

WEATHER-SENSITIVE REPEAIRS

Some repairs cannot be performed during:

•  Rain

•  High humidity

•  Extreme heat

•  Freezing temperatures

We will reschedule as needed to ensure proper workmanship.

REQUIRED DIAGNOSTICS

Before any repair, a certified technician must complete diagnostics to:

•  Confirm the root cause

•  Prevent unnecessary part replacement

•  Ensure accurate repair planning

REFUSAL OF SERVICE

We reserve the right to refuse or discontinue service if:

•  Conditions are unsafe

•  Customer is hostile or uncooperative

•  RV is improperly supported or unstable

•  Work requested violates safety or ethical standards

PAYMENT DUE AT BOOKING

Payment for service call and specific service plans are due at booking. Payment for additional services on site is due upon completion of service.

ACCEPTED PAYMENT METHODS

•  Credit/debit

•  Cash

NON-PAYMENT

Failure to pay may result in:

•  Parts return fees

•  Legal collection processes

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

•  Providing accurate information

•  Ensuring safe access

•  Securing pets

•  Removing personal items from work areas

•  Maintaining proper RV leveling

BUSINESS LIABILITY LIMITS

Happy Camper Care LLC is not liable for:

•  Pre‑existing damage

•  Hidden or internal failures discovered during repair

•  Damage caused by manufacturer defects

•  Damage resulting from customer misuse or neglect

•  Issues arising from customer‑supplied parts

•  Damage caused by unsafe RV conditions 

Happy Camper Care LLC uses photos and videos as part of standard industry‑accepted procedures. By scheduling service, the customer acknowledges and agrees to the following:

WHY WE USE PHOTOS & VIDEOS

We document your RV and equipment to:

•  Accurately diagnose issues

•  Record pre‑existing conditions

•  Verify completed repairs

•  Support manufacturer warranty claims

•  Maintain technician training and safety records

•  Protect both the customer and the business

WHAT WE CAPTURE

We may record:

•  Equipment condition

•  Component failures

•  Diagnostic readings

•  Repair progress

•  Final results

We do not record personal areas, personal conversations, or unrelated property.

HOW MEDIA IS USED

Photos and videos may be used for:

•  Internal documentation

•  Warranty submissions

•  Technician training

•  Liability protection

•  Proof of service

Media is not shared publicly without explicit customer permission.